Where have we been? Where are we going? Is that a good thing?
I left work a bit more annoyed than I cared to be yesterday as I tried to puzzle out how a situation in our support department escalated to near-critical status. I walked the length of a parking lot, three flights of stairs, and most of the way to my living room thinking about how things… Read more Good Frustrations
Hello! I’m your CSR/Cashier/Waiter/Pre-sales person/Account manager. How are you? Can I help you? Of course, I can and I am happy to. I need to ask a few questions, if that’s okay… …oh, it isn’t okay. Emphatically not. I don’t know how I will be able to address this without knowing what to address, but…… Read more Customer Servitude
I’m going to give you the ultimate guide in how to get awesome customer service as I rarely have a bad customer service experience. I think this may be my part of playing a minor Dungeon Master for life. Here’s the tip of a lifetime if you want to get perfect customer service every single… Read more How to Get Awesome Customer Service Every Time